Frequently Asked Questions
Quick answers to common questions
What are your delivery options?
We offer free UK mainland delivery on all orders over £50 (excluding VAT). Orders placed before 1 PM are dispatched the same day. For more details, please visit our Delivery Information page.
Do you offer technical support?
Yes! Our experienced team can provide technical advice on product selection, compatibility, and usage. Call us on 0121 552 8400 or send an email to sales@betcofasteners.com.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and bank transfers. Trade accounts with credit terms are available for approved businesses.
Do you offer warranties on products?
All products come with full manufacturer warranties. Warranty periods vary by product and brand – please check individual product pages or contact us for specific warranty information.
Can I collect my order in person?
Yes our trade counter is open Monday-Thursday 8am till 4pm and Friday’s 8am till 3pm. Please call or email us first to make sure any items required are in-stock.
Do you ship internationally?
No sorry we currently only sell to customers in the UK.
Still Need Help?
Our team is ready to help with technical advice, stock availability, or order questions.